Common purchase queries answered
Orders and Shipping
A: It means payment is not finished or pending confirmation. Contact our customer service to get more info.
A: It means payment is failed or order exceeds on hold time, if you still want to proceed your order, contact our customer service.
A: Usual shipping time is 3-5 days, And delivery 7-15 business days after shipment
After your package is sent out, you will receive the track number in your email, and you can check it through 17 track.（https://www.17track.net）
A: In addition to Credit Card, we also support Zelle, Wise, Cashapp, Venmo, and BTC/USDT, you can contact us for payment options.
A: If you experience a lost item, you can contact us via WhatsApp and we will process a replacement.
If you need to exhcange an item
Returns and Exchanges
You can get a refund or exchange within 7 days of receiving the product.
Our team needs photos and videos for inspection. After confirmation, we will re-ship the goods, completely free of charge.
Our team needs photos and videos for inspection. After confirmation, we will re-ship the goods, completely free of charge.
Contact customer service to obtain the return address. The return address is usually in China or the United States.
Email or Whatsapp. Online 24 hours a day.
If you enter the wrong address and the package is lost, we will not make any compensation.
Before delivery, the order can be cancelled or refunded. A handling fee of 7-10% will be charged (charged by the bank and service provider)
Of course, please contact customer service to place an order.
